91% of Egyptians help elderly relatives to use digital services
The older generation most often turns to family for help
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Photo source: Jelena Stanojkovic / iStock
Support from family members in learning to use technology has become a key factor enabling older people in Egypt to access digital technologies and services – 91 per cent of Egyptians help older people to use online banking apps, social media and online government services. This was reported by Sada El-Balad, a partner of TV BRICS, citing survey data.
The sociological survey was conducted in 2026 and covered 5,000 respondents, including people from Egypt, the United Arab Emirates, and South Africa. According to the survey results, 47 per cent of Egyptians provide such assistance to elderly relatives or friends on a regular basis, whilst 44 per cent do so as and when necessary.
This assistance includes help with using social media accounts (60 per cent), downloading apps and configuring their settings (51 per cent), as well as adjusting privacy settings (43 per cent). This assistance also extends to more sensitive tasks: 38 per cent of Egyptians help relatives make online money transfers and use banking apps, while 37 per cent help them interact with digital government services.
Despite the growing risks of fraud and cyber threats to which older people may be exposed, only 27 per cent of respondents reported that they help install security software on devices. Around 32 per cent of participants emphasised the importance of raising awareness of cyber risks and ways to protect against them. A further 31 per cent believe that simpler and more user-friendly tools and programmes could improve older people’s digital experience, while 23 per cent highlighted the importance of family members helping to set up devices and apps.
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