Saudi Arabia increases number of service quality inspections in hospitality industry

Saudi Tourism Minister Ahmed Al-Khateeb has decided to increase the number of inspections in the hospitality industry in Mecca and Medina during the month of Ramadan. This is reported by Arab News.

The initiative is part of the "Our Guests are a Priority" campaign, which aims to improve the quality of service in the tourism industry and increase its funding, while improving the quality of services.

At the start of the pilgrimage season associated with the month of Ramadan, the ministry's supervisory teams conducted at least 468 monitoring and inspection rounds of hospitality facilities in Mecca, uncovering more than 278 violations.

They also made at least 214 monitoring and inspection visits to facilities in Medina, during which they found more than 125 violations.

The serious violations included operating without a licence, maintaining a low level of service. Violations were also found regarding the mandatory provision of price lists in Arabic and English.

The inspection visits help the Saudi Ministry of Tourism to maintain a high level of service and provide the necessary facilities for pilgrims. Travellers can always leave feedback on the level of services on the ministry's social media accounts.